Simple, Transparent Pay-Per-Use Pricing
Buy tokens once, use them anytime. No subscriptions, no hidden fees. Tokens never expire, and you only pay for what you use.
Start Free with 10,000 Tokens
Every new account gets free tokens to test HelpGrid. No credit card required.
Starter
Perfect for getting started
Basic
Great for small businesses
Pro
For growing support teams
Studio
Best value for high volume
How Tokens Work
Different operations use tokens at different rates. Here's what to expect:
Chat Response
Single customer query + response
Embedding
Index a knowledge article
Web Scan
Scan & index a webpage
Understanding Multipliers
Multipliers affect how tokens are counted for different operations. Chat responses use a 1.0x multiplier (base rate), embeddings use 0.5x (more efficient), and web scanning uses 1.5x (more compute-intensive). This ensures fair pricing based on actual resource usage.
Frequently Asked Questions
Do tokens expire?
No! Tokens never expire. Buy them when you need them and use them at your own pace.
Can I get a refund?
Unused tokens can be refunded within 30 days of purchase. Contact support for assistance.
Is there a free trial?
Yes! Every new account gets 10,000 free tokens to test HelpGrid without any payment.
Do you offer enterprise plans?
Yes, we offer custom enterprise packages with volume discounts. Contact us for details.